Conducting Telephone Consultancy  with Athletes

Presenters: Dr. Brian Hemmings with Dr. Jonathan Katz & Peggy King, Voice Coach

Masterclass; Due to the workshop format places are limited to 30 people. You are advised to book early to avoid disappointment.

Masterclass Date: Wednesday 18th November 2015; 9.30 – 4.30 pm. 

Central Location: Holiday Inn at M1 Junction 18, Rugby/Northampton. NN6 7XR.

Fee: £139.00 with no VAT to pay. Fee includes lunch and refreshments.

*A reduced fee of £95.00 is available for BPS Stage 2 Trainees, BASES SE Candidates & Postgraduate students.

**Early Booking Fee**: £125.00. The full amount must be paid by 14th October 2015. 

Fee includes lunch and refreshments.

Booking Form & Payment Methods: A booking form with a range of payment options is available from or go to

Call now to discuss your Masterclass place on 07908 677660 or e-mail

Approved by the British Psychological Society Learning Centre For the purposes of Continuing Professional Development 

You should attend if you…. 

 Are a qualified psychologist and want to advance your expertise in sport

 Are undergoing supervised training and wish to develop consultancy skills 

 Are a postgraduate student and want to further your applied knowledge

 Are a practitioner working with athletes to develop their psychological approach

 Feel the current provision of workshops in sport psychology do not meet your needs

 Want to gain insights/techniques to increase your impact with athletes

 Want to take part in a unique opportunity to develop your practitioner skills

 Wish to learn more about sport psychology in a relaxed environment

What you will gain from the Masterclass…. 

 A CPD day with a difference!

 Practical skills to establish guidelines for good practice in telephone consultancy

Awareness of the unique demands of telephone support with athletes

Better communication with your athletes through effective telephone skills

 Awareness of emotion transmitted through the voice (athlete and consultant)

 Seven hours of knowledge and application from highly qualified and experienced psychologists working in elite sport in the UK for the past 20 years

 A certificate of attendance (BPS Learning Centre Approved)


A significant amount of a sport psychologist’s work may involve telephone support, and increasingly Skype communication. With athletes now contactable at competition and training venues worldwide the demand for this type of support work is likely to increase. These forms of interaction with athletes create particular communication challenges. This masterclass will explore the practical difficulties and constraints that telephone work can provide, as well as establishing a core set of preparation, general and finishing skills that will maximise consultant effectiveness. The workshop format of the masterclass will enable attendees to gain a greater awareness of the unique demands of telephone support with athletes, and also establish guidelines for good practice in telephone consultancy. Over the course of the day there will be opportunities to practise the skills that are highlighted.

Jonathan Katz will explore practical activities that revolve around how to generalise the full range of active listening skills to support scenarios undertaken over the telephone. Attention will focus on how to identify the most appropriate skills for this setting and to develop a bespoke set of ‘telephone active listening skills’. Opportunities to experiment and experience these skills in exercises whereby those involved will only have access to sound will be provided.

Peggy King’s interactive workshop will include practical exercises around the transmission of emotion through voice. Sight, at 75%, is the largest percentage out of all the five senses in absorbing information hence we live in a very visual world. Telephone support requires different skills. Delegates will explore their tone of voice, use of vocabulary, articulation and types of questions used in telephone work.